This Privacy Policy explains how HelpUnity (“we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you use our mobile and web applications, websites, and related services (the “Services”)
1. Summary
- We collect the minimum information needed to operate and improve the Services
- We do not sell your personal data
- We host on Google Cloud and apply industry-standard safeguards
- You can request access, correction, or deletion of your data at any time
2. Scope & Applicability
This policy applies to information collected from users of our Services, including volunteers, organizations, and visitors to our public website
3. Information We Collect
3.1 Information you provide
- Account details (e.g., name, email, profile photo)
- Content you submit (e.g., event posts, messages, comments)
- Preferences (e.g., interests, notification settings)
3.2 Information we get automatically
- Usage data (app interactions, features used, timestamps)
- Device & technical data (browser, OS version, device identifiers, IP)
- Cookies / similar technologies for session, analytics, performance
3.3 Information from third parties
- Sign-in providers you choose to use
- Payment/intermediary services needed to confirm transactions
4. How We Use Information
- Provide, maintain, and improve the Services
- Personalize content and recommendations
- Support safety, integrity, and policy compliance
- Communicate with you (service updates, support)
- Analyze performance and reliability
5. Legal Bases (EEA/UK users)
Where applicable, we process personal data under legitimate interests, contract necessity, consent, and/or legal obligations. You may withdraw consent at any time
6. Sharing & Disclosures
We do not sell personal data. We may share limited information with:
- Service providers (cloud hosting, analytics) under strict contracts
- Authorities when required by law or to protect rights and safety
- Organizers of events you join (e.g., name/profile to manage participation)
7. Data Retention
We retain information only as long as necessary for the purposes described, to meet legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or de-identify data where feasible
8. Security
We apply administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, or alteration. No method is 100% secure; we continuously improve controls and monitoring
9. International Transfers
Your information may be processed and stored in countries other than your own. We apply measures consistent with applicable law to protect your information during transfers
10. Children’s Privacy
The Services are not directed to children under 13 (or as required by local law). If you believe a child provided personal information, contact us for appropriate action
11. Your Rights & Choices
- Access, correct, or delete your account information
- Update communication preferences or opt out of certain messages
- Region-specific rights (EEA/UK, certain U.S. states) will be honored as required by law
To exercise rights or make a request, email teamhelpunity@gmail.com
12. Cookies & Similar Technologies
We use cookies and similar technologies to keep you signed in, remember preferences, and measure performance. You can control cookies in your browser; disabling some may affect functionality
13. Payments & Donations
When you make or receive support through connected payment services, the transaction is processed by the respective provider. We receive limited information needed to confirm or fulfill the transaction and maintain records
14. Changes to This Policy
We may update this policy to reflect changes to our practices, the Services, or legal requirements. We will post the updated version with the “Effective date” at the top
15. Deleting Your Account
You can permanently delete your HelpUnity account directly within the app. To do so, go to Account Settings > Danger Zone > Delete Account. Once confirmed, your profile and associated data will be removed in accordance with our data retention policy. Some transaction records (such as donations) may remain as required for legal or financial compliance
16. Contact Us
Questions or requests? Contact teamhelpunity@gmail.com